Core Tech is always looking for smart, fun, big thinkers to join our team. We are a innovative technology firm in Downtown Milwaukee. We offer "one stop shopping " for our clients by providing outstanding managed services, firewall/server implementation, VoIP phone systems and top of the line security cameras and access control systems.  The #1 service that we sell is exceptional customer care.

Sure, we'll read your resume but we are way more interested in your cover letter. Tell us about yourself, and why you want to come work for us. What makes you tick? What makes you excited about working with the "internet of things"?

If you are looking for new challenges and opportunities, if you are someone who wants to grow with a small but mighty company then we want to hear from you.

IT Support Specialist Level 1 (2)


Reports to: Support Supervisor


Level 1: $15-18/hr DOE

Level 2: $18-22/hr DOE


General description:

The IT Support Specialist performs technical work installing, operating and providing first and second level support for local and wide area networks, personal computers, printers, servers and firewalls.

IT Support Specialists will need to be prepared to support iOS; Windows 7, 8, and 10 operating systems; basic troubleshooting of Office 2013 to 2019 and Office 365; as well as various unique in-house and mobile applications. 

Shifts for this position are scheduled for 8 hours between 7:00 AM and 6:00PM. Afterhours and week-end coverage is handled by on-call schedule rotating weekly.

Work performed under the general direction of supervisor.


Essential job duties:

Level 1

  • Respond to incoming help-desk queries through ticketing system or over the phone.

  • Train users in the use of software and hardware

  • Resolves problems reported by end users for local and wide area networks, personal computers, networking equipment (switches, routers, etc.)  Provides answers to complex questions related to these systems

  • Establishes and maintains contact with vendors for support and problem resolution

  • Monitors and measures the performance of the network; corrects and/or reports problems to the appropriate individual

  • Document client information, ensuring data integrity.

  • Record, Track, and Document, problem solving process.  Including but not limited to diagnostic troubleshooting, successful and unsuccessful resolution attempts.

  • Identify and learn client software, hardware, used and supported by organization.

  • Elevate issues in a timely manner, if required, to experienced technician.


Level 2: All above items in addition to:

  • Researches, plans and oversees network replacements and upgrades

  • Develops and maintains network security procedures.  Adds, removes, and changes authorities for network users

  • Maintains documentation of the network devices, network infrastructure and telecommunications systems

  • Manages network servers and other network components including installation, configuration and maintenance



Knowledge Skills and Abilities:

  • Ability to identify and analyze problems; apply an IT-centric troubleshooting process to effectively resolve issues.

  • Ability to understand and follow complex and written instructions

  • Ability to communicate both verbally and in writing

  • Knowledge of the operation and support of personal computers and local area networks

  • Knowledge of standard networking protocols

  • Ability to interact with LANs and WAN vendors

  • Knowledge of LAN and WAN products and protocols

  • Knowledge of telephone systems

  • Ability to convey complex information to others in training situations

  • Ability to manage others in a complex technical work environment

Personal Attributes

  • Must be able to quickly switch gears and work effectively in a fast-paced environment.

  • Ability to absorb and retain information quickly.

  • Ability to present ideas in user-friendly language.

  • Highly self-motivated and directed.

  • Keen attention to detail.

  • Proven analytical and problem-solving abilities.

  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

  • Exceptional customer service orientation.

  • Experience working in a team-oriented, collaborative environment. Work Conditions

  • Sitting for extended periods of time.

Education and Certifications:

Level 1:

Associates or bachelor’s degree from an accredited institution in Computer Science or related area

2 years preferred experience in desktop; application or network support.

Level 2: (Level 1 requirements in addition to the following):

A minimum (4) years’ experience in microcomputer and network support

A+ preferred

CCNA and/or MCSE preferred


 (A comparable amount of training, education, or experience may be substituted for the above minimum qualifications.)